Business

Enterprise Service Desk – In the era of advanced technology, businesses are relying more than ever on information technology or IT systems to drive their core operations.

IT systems power many aspects of company operations – from finance to customer support. They enable organizational efficiency, promote better productivity rates, higher profits, and many more. However, when these systems encounter issues or when employees are uncertain about their usage, the efficiency of the organization may be at stake. This is where the enterprise service desk steps in, playing a crucial role within the company.

This article delves deeper into enterprise service desks, exploring what they are and the reasons why your business should start leveraging them, especially global support desk for overseas team members.

Defining the Enterprise Service Desk

An enterprise service desk can be best defined as a comprehensive support platform engineered to cater to the needs of both external customers and internal employees of a large corporation. especially those with operations based abroad.

Enterprise service desk tool is a very useful tool that has several features businesses can find useful. This all-in-one platform covers a multitude of channels, including email, live chat, phone, and more, offering the flexibility to establish an extensive self-service portal or help center.

Advantages of an Enterprise Service Desk

Although enterprise service desks bear a striking resemblance to regular help desk tools, they are uniquely designed to scale up and meet the requirements of large corporations with over 1000+ employees.

The primary departments that leverage enterprise service desks include customer service, IT support, facilities management, and human resources, among others.

Enterprise service desk tools bring forth many advantages to business organizations that adapt them. If you’re looking to integrate them in your operations, here are three key benefits you can expect:

1. Boosting Performance through Automation

Managing a high volume of support tickets can be a daunting task for any enterprise. Luckily, business automation saves the day for companies like yours. By automating a majority of workflows with enterprise help desk systems, businesses can save time, reduce efforts, and minimize human errors.

2. Promoting Self-Service through an Extensive Knowledge Base

Enterprise help desks allow businesses to create an extensive knowledge base that hosts support content in various forms, such as FAQs, guides, video tutorials, articles, and more. This not only helps customers resolve their queries independently but also acts as a learning tool for new staff members.

In fact, by promoting clientele self-service, you can lower down your hiring costs on customer service personnel and allocate funds on other business endeavors, such as product research and development.

3. Facilitating Team Collaboration

Enterprise help desks enable seamless collaboration among team members, allowing businesses to operate more efficiently. Features such as internal notes, ticket assignments to multiple teams, and real-time communication help in achieving this.

It’s believed that teams that utilize enterprise help desks in their workflows boast better internal work team relationships that lead to better overall performance.

There you have it. The abovementioned are just a few reasons your company should use enterprise service desk solutions for your operations. If you have any further concerns, you ought to reach out to a certified IT professional to help you explore and find the most appropriate enterprise service desk tool for your business operations.

Guiding Principles When Choosing Enterprise Help Desk Software

Before selecting an enterprise help desk software, it’s wise to consider the following principles:

• Focus on Value: Understand who your stakeholders and key customers are and what they value the most.
• Start Where You Are: Assess your current state and look for opportunities to improve what you already have.
• Be Progressive About Feedback: Take customer feedback seriously and adjust your support accordingly.
• Collaborate a Visible Support: Promote access to actionable data and involve the right people in the project steps.
• Work Holistically: Approach service desk management with a broad understanding of the complexity and desired results.
• Optimize and Automate: After streamlining processes, you can minimize frequent and repetitive tasks with increased efficiency.
• Make sure that the enterprise service desk solution that you go for possesses all of the abovementioned characteristics for optimal results.

To Sum It Up

Enterprise help desks have emerged as a strategic advantage for businesses, enabling them to support their customers and employees seamlessly. By enhancing productivity through automation, facilitating team collaboration, and promoting self-service through a comprehensive knowledge base, businesses can significantly improve their operations.

So, why wait? Unleash the potential of the enterprise service desk for your business today.

Four simple rules to become a professional investor: Learning the basics of trading in the investment industry is a very critical task. Many traders have tried to master the core art of trading but failed miserably. Most people start their trading career with extreme greed and they keep on breaking the basic rules. But to make money, you must learn to survive as an investor. Without developing the basic surviving skills, it is going to be a big challenge to overcome the key obstacles at trading.

Today, we are going to discuss four simple rules which will help you to master the art of trading within a short time. So, without any delay, let’s get into the details.

1% rule of money management

As a currency trader, you should not be risking more than 1% of your account balance. If you take more than 1% risk in the trades, you will slowly mess things up and fail to evaluate the critical market data. Some of the big investors often trade the market with less than 1% risk. On the other hand, novice traders open a high leverage trading account and expect to make a big profit without learning the basics.

Leverage is more like a powerful sword that causes you big trouble. If you wish to succeed as a trader, you must study the critical variables of this market, and lower down the leverage of the trading account. Once you start taking the trades with the low leverage trading account, you will become more confident with your actions. And thus you will no longer trade with high risk.

Crafting a basic strategy

You should craft a basic strategy by using your logic. Without having a strong basic strategy, you will be beating around the bush. Professional traders usually rely on the demo trading account to learn things about future investment. So, try to find a good broker like Saxo and develop your skills. Study the important support and resistance level and see how it works. A support level should provide a strong buying area and the resistance level will create intense selling pressure on the market. You might be thinking that you learn about this factor is going to be a tough task. But if you stick to the demo trading account, it won’t take much time.

Some traders often start their trading careers with bad brokers. They think they can become a professional trader without doing the proper market analysis. But this is not how this trading industry works. Emotions have no place in the investment business. So, stick to your trading method and try to develop your skills.

Learn risk management techniques

You should be learning about the basics of risk management from the start. Without having strong risk management skills in the trading business, you will be messing things up. Never think by risking 1% of your account balance is enough for you to protect the trading capital. Let’s say, you have opened 10 trades and in each trade, the risk exposure is 1%. So, the overall risk is a factor is 10% of your account. By doing so, you are imposing a great threat to your career. The overall risk exposure should never exceed the 2% risk factor.

Though it will be tough to trade with low-risk factors, you can lower down the leverage from the start. By doing so, you will limit your buying and selling power. Thus you will no longer trade this market in an aggressive way or look for bigger gains.

Study different time frame

To find the best signals in the market, you should be studying different time frames. Without having a strong basic knowledge of this market, you will never learn the proper way to eliminate false signals. Start with the multiple time frame analysis. Once you learn this technique, you can easily determine the false signals in the market and make logical decisions without having any problems.

Elements of Business That Can Be Speed Up Using Technology  : There is no getting away from the fact that technology has been incredibly influential in how businesses function, operate, and even interact with other businesses. So many different elements such as your communication, client care, overall management, and payroll can all be made a lot simpler and quicker thanks to implementing the best technology. This list will discuss in more detail exactly what sections of your business can be sped up by using tech.

Communication (Internally and Externally)

No matter the of the size of your business, you no doubt have an idea as to just how much of an essential element strong communication both with customers, other businesses, and your own staff is. If you choose to equip effective technology internally, you will make it much easier for your employees to talk to each other. This is great if an emergency needs rectifying, as getting queries out to the best people who can help will be incredibly simple.

The same can be said about your customer service. If you are making it easier for customers to get in touch, either with complaints or questions regarding your work, you are ensuring any potential issues will be rectified as soon as possible. This is very important when getting referred to other people and converting website visits into sales.

Payroll

Payroll can be an incredibly time-consuming part of your business’s activities; however, it is also very important. Your employees are the most vital part of any business, so it is important that they are paid as efficiently as possible. By outsourcing your payroll, you can take the stress out of making sure that everyone gets paid correctly every month and free up your staff for other jobs. In addition you can make use of a https://www.thepaystubs.com/, it is a paper we keep after cashing our payroll checks. Not only does a pay stub serve as proof of income, it also helps you keep track of salary information, taxes paid, overtime pay and more.

Project Management

You will be very aware of project management as an integral part of any company, which also offers an excellent avenue for organizational growth. When you allow for more automation in your business (which is the result of incorporating high-quality technology), project planning becomes much more efficient. As a result, meeting deadlines is a lot more feasible, keeping employees and customers happy. One of the main benefits of project management software is that this type of technology is usually affordable, and easy to learn how to use, so you will be streamlining your project processes in no time.

Conferencing

Sure, conferencing goes hand in hand with communication; however, it usually takes place on a much larger scale. It is a crucial practice to speak to people outside of your business who may be interested in working with the products and services you offer. It aids the overall execution of your business’s mandate and plays a critical role in your company’s customer satisfaction.

Realistically, if you are investing in a sound communication infrastructure, you will benefit your business in a bit way. Been able to speak easily with customers, employees, and other businesses outside of your business will guarantee higher returns and better customer satisfaction levels.

Creating a plan for your small business is something you should be spending time on, as it will help you lay the foundation stone for your business. Even if your company has been running for a long time and you don’t have a plan yet, creating a business plan for your small business will give you clarity about the future and what you want to achieve.

Why is it so Important?

Set and Track Goals

It is about setting goals for your small business, what you want to achieve, the actions you must take in a certain period of time. Once you have defined this, you should continue to check your business plan to see if you are actually achieving what you planned from the beginning.

Get Financial Aid

Many times, if you are looking for financial aid or investors, you will have to show the plan for your business. Otherwise, it will be extremely difficult to qualify for a loan without a clear plan and analysis.

Hiring the Right People for Your Business

Being clear about what awaits you in the future, and what you want for your small business will also help you identify what kind of person and what skills you need.

Selling Your Business

It will help you and your buyers understand what your small business does and determine if it is useful to you or not.

Understanding your Business and Competition

With the right plan, it will not only help you understand your business, but it will also help you to make an in-depth analysis of your competition and the position of your business.

What Should a Business Plan Include?

Executive Summary

It is your small business explained in a summarized way, without so many details. The reader must be able to get an idea of what your business is and how you plan to grow it after reading it.

Business Description

Business Description is a description of what your small business does, the industry, the business structure, its mission, what the market needs and what your business is trying to cover, the location, and also the owner information.

Market Analysis

Market Analysis is an in-depth investigation of your industry and the market. It is vital that you know who you are selling to, what they are looking for, their difficulties and profits, and how their small business would help them with what they want.

Competitive Analysis

This research is extra focused on your industry and your competitors. Your strengths and weaknesses and how your small business can be different. Be aware of any barriers you may encounter and areas of opportunity.

Management Plan

It is connected to the operational plan, as it describes how your small business is going to work as well as its organizational structure. The management plan helps out you define the profiles and skills of your management team and board of directors.

Financial Plan

Once you have analyzed your market and set clear goals, it is time to think about the financial resources you have in your small business. It is very important to include historical financial data and financial prospecting data, especially when you are borrowing. That is to say, you have to keep your financial plans documented and keep safe at a place from where you can find it easily, here you can make use of Document management software to keep your financial documents secure and available all the time.

Appendix

It is basically all the additional information and files you would like to include to support your plan. This section is not always mandatory or necessary, but it is always good to have documents that support what you are saying.

In conclusion, this is what you need for your small business. There are several sites on the web that offer business plan templates that you can use as a reference.

How Much A CPA or Personal Tax Accountant Cost to Hire in US? – Generally speaking, the cost to hire a CPA or a personal tax accountant depends upon a variety of factors, and is calculated on an hourly basis. The fees of an accountant, usually ranges from $30 – $100, depending upon the type of services offered. Well, in most of the cases, the fees of an accountant depend on the geographical location, experience of the accountant and the job description.

So, it would not be wrong to say that the fee is directly proportional to the workload and how frequently you need their services. And, it is an agency like “Ageras” that can help you get access to some of the top personal tax accountants and Certified Public Accountants (CPAs) in your city, by offering competitive quotes. You simply need to fill out an online application form on their company website, mentioning your job role requirements, and they provide three non-binding quotes within 1-2 days.

Why Hire a Tax Accountant or a CPA?

Every single business, big or small, requires the services of personal tax accountants, cost accountants and CPAs, so as to be economical and cut costs on non-core business expenditure. This is the only reason for hiring an accountant, as the main objective is not only to minimize expenditure, but reduce hassles too. Today, with the arrival of the latest accounting software, it has become easy to streamline the corporate accounting process.

Be it maintaining the payroll or performing services like Bookkeeping Services Toronto, final accounts, depreciation, balance sheet, tax calculation, etc. has now been made relatively easy. But, that has no impact on cost. It is because the services of a physical accountant or a CPA are always required, when it comes to crucial financial advice, tax advisory solutions and business consultancy. So, you need to understand why it is important to hire an accountant and know what the cost incurred is.

Does a Business or Organization Need an Accountant

It is 100% required, as an accountant can maintain a ‘clean’ and transparent record of the bills, financial statements, invoices, receipts, cash transactions, income, expenditure, rewards, monetary benefits, etc. It is accurately maintained in a physical file or over a Cloud storage device. This is essential for future business planning, company growth and help in making foolproof investment decisions. Hiring a CPA or an accountant also saves time, as you’re able to focus on the core business deliverable, leaving all your accounting, taxation & audit related worries to one such specialized professional. You can now hire a bookkeeper, tax preparer, a personal tax accountant or a CPA for all the miscellaneous tasks.

It basically comprises of:

• Financial statement generation
• Audits & assurance
• Forensic accounting
• Tax advisory & consultancy
• Corporate account audit
• Filing of year income tax returns
• Managing bookkeeping
• Yearly tax preparation

So, before hiring the services of a CPA or a certified business accountant, it is always advised to learn how much does a CPA cost to hire in the US, especially near you. And, if you’re not bothered about the cost factor, you can always look for any top-notch accountancy firm or a registered CPA that can charge anything in-between $100 – $500 per hour. As a recipient of an accounting service, you can easily calculate how many hours you would be spending monthly on preparing taxes, payroll, final accounts book or for filing returns.

An accounting service finding partner like “Ageras” can always help you find some of the leading accounting firms and CPAs that charge a nominal and decent hourly rate. As an accountant will also be performing tasks like auditing finances and collecting business taxes, their rates can vary. As I said earlier, it all depends on the nature of work, overall workload, geographical location and type of accounting service.

Other Service Areas of an Accountant

An experienced tax accountant or a certified public accountant is required in the area of financial consultancy, business advice, handling income tax returns and maintaining financial records. So, you can think of hiring an accountant near you on a monthly, quarterly or yearly basis, solely depending upon your specific business requirements and the overall volume of work.

The Average Cost to Hire an Accountant

As earlier mentioned, it all depends upon the nature, extent and volume of work, apart from the experience of the accountant and the geographical location. For example, it would cost you much higher to hire an accountant in Los Angeles, San Francisco, Boston or New York, when compared to smaller cities like Denver, Tempe, Boise or Milwaukee. Significantly, it also depends upon the kind of accounting service to be performed. Whether it needs a specialized intervention in the form of a CPA, or whether it can be accomplished by a general business or tax accountant. Based upon these factors, the prices vary. As per the Bureau of Labor Statistics, the average rate of an accountant can start from $40 per hour, but it is not at all regulated by the government, under local laws. Therefore, it is hard to determine the actual hourly rate of an accountant or a CPA.

It again depends on the frequency and type of work. For example an internal tax audit would certainly cost more than bookkeeping, or for that matter a tax preparation. Tricky and complex financial audits can cost more than general accounting tasks like payroll management. An accountant for a small company can charge anything around $150 per hour, whereas a CPA can charge an average of $600 per hour for large organizations and companies. The cost usually varies from one accountant to another. Moreover, the cost of a newly appointed accountant would be significantly lower than an experienced CPA or an auditor.

Final Thoughts

So, when you’re choosing or hiring an accountant near you or in your city, you need to consider the size of your business, the type of project and what kind of experience you want in a professional. Based upon these factors, the cost would vary. And, there are expert agencies like “Ageras” that can easily help you out in finding a certified accountant or a CPA near you, by offering competitive quotes to compare. This is how you’re able to get access to some of the qualified business accountancy firms and professionals in your city of residence.

Start an Online School Business – It is never too late or too early to start a business. Considering all the factors given the current situation, starting a business in the virtual world would be your safe bet. This industry is becoming the future of our economy. According to berlo, 4.6 billion people use internet worldwide. And with the added effects of the world wide pandemic halting hundreds of traditional academic curriculums, this is the perfect time for you to dive deep into the world of online schooling.

Distance education has been here for quite a while. And given that people are looking for more convenience, time and cost effective ways to enhance their productivity, the education sector is getting a lot of buzz in this regards. So, if you are thinking on which industry to start with, without any second guesses you can start your own online school.

Some of the new business ideas are like starting a drone business for wedding photography, starting your own village theme luxurious hotels, commercial cleaning services, etc. If you have low investment then you can go for app and software development company, Event management services, home SAT prep classes, math tutoring, etc.

So without much ado, let’s get started right away and see how to start an online school in just five steps.

1. Analyze your customer base:

The initial questions that should pop into your head before starting your business planning are-

1. Who are your customers?
2. What do they want?
3. What are their goals?

Once you answer these for yourself you will automatically get an answer to what you need to do next and how you want to build your online school. You will need to have a full understanding of their needs and you will be able to make more informed decisions with respects to all the major aspects of online schooling business.

Apart from the above mentioned questions, you should also know

1. Their qualification
2. Geographical location
3. If they require special aid etc.

While choosing your customer base, our advice to you would be that you choose according to one category at a time. Given you are just starting your online school; it will be hard for you to start with customers across multiple categories.

2. Draft a business plan and decide on the revenue model:

Once you have chosen your customer’s criteria, you then have to draft your business plan. Your business plan is what has all your processes and steps documented in an orderly manner. Your plan needs to have all the below pointers in it.

1. Business summary
2. Market overview
3. Operational strategies
4. Sales & Marketing strategies
5. Proposed value of your products or services
6. Organization & Management team frameworks
7. Financial and Legal frameworks

There are different types of business models and you can incorporate the above pointers in them-

1. Night school model: A model where a student can access only one course and pay only for that
2. Academy model: A model where students get access to a whole range of their chosen courses by paying a recurring fee(subscription fee)
3. Combined model: A model where a student where students have access to multiple additional coursework

Once you have your plan in place, it’s time to decide how you will monetize your business. There are many revenue models that are bound to earn your high returns on your investments. Here are the top revenue models-

1. Membership or Subscription fee model
2. A freemium model
3. Different fees for a one-on-one classes
4. Extra charges on certification and additional materials

3. Draft the course curriculum:

Before you start drafting your course curriculum, there are multiple steps in order for you to start forming your curriculum. They are as follows-

1. Find your niche: You need to first decide on what niche of this educational industry you want to choose. Schooling is not only about teaching interesting subjects like biology, history etc. There are a lot of others such as-

• Music and Art
• Photography
• Life Coach
• Yoga or Fitness coach
• Software training
• Professional courses, Etc.

Take some time out and do a thorough research on what niche of the market is in demand the most, which is the one that provides more opportunities post the course etc and then make a decision on which niche of business you want to get into. This choice is the first step in building your curriculum.

1. Draft course curriculum: Once you have chosen your niche you need to compile a suitable curriculum. Making your curriculum too long and scheduling it for long periods of time might make the students feel burdened and they might choose to not take up your course further. Hence you need to draft it in a SMART (Specific, Measurable, Achievable, Realistic, and Time-bound) way. Break your courses in smaller, relatable chapters and space them conveniently so as to not feel pressured.

Maintaining the schedule of the course, the study materials, attendance of the students, assessments and assignments, tracking their progress etc. might be really overwhelming. Hence integrating your online tutoring software with LMS (Learning Management System) software will take a huge load off you since it is designed to take care of all the above mentioned processes.

4. Develop your virtual school website:

There are multiple ways in which you can develop an online business platform without the tiniest idea about its technology. You need to first start off by choosing your domain name and hosting platform. So do not keep it lengthy, try and make it resonate with the business, and try naming it unique. You can register yourself with .com .in .net .org .co which is well known. There are other domain name extensions like .yoga .blog .online, but they reflect a sense of non-authenticity hence, it is better to stick with the initial few. Next comes hosting your platform. Given you are just starting your business; you might not need to have a lot of space. Hence choose a basic package which you can always upgrade in the future.

Once this is done the next major and most important step is to secure your website. A SSL (secure sockets layer) certified website is what your customers will be looking for since your website will not only store their personal information but also their financial information and these need to stay out of reach of the hackers.

The last step being the actual development of your online tutoring platform. Based on your financial investment and time you have there are two ways in which you can develop your website are

1.  From scratch (on your own using small business website builder or by hiring a tech team)
2.  Purchasing a turnkey solution

Whichever the method might be, you need to make sure that you have all the below features imbibed in them-

1. Video streaming and calling facility
2. In-built virtual writing board software
3. Document sharing facility
4. Notification Alerts
5. Progress Analyzer and Tracker
6. Class scheduler
7. Payment gateways
8. Dashboards exclusively for admin, tutors and students
9. Review and Rating options

5. Promote your online tutoring business:

Only by promoting and marketing your website is how you develop a foot print for yourself. Gaining the right SERP (Search Engine Result Page) ranking will help you achieve visibility for your business towards students looking for platforms to learn from and professionals looking for tutoring jobs. Here are a few tried and tested methods of marketing that you can play around with and see what suits your business ideals the best.

1. Social media marketing: E.g.- Facebook, twitter
2. SEO technique
3. Content marketing: E.g.- email marketing, newsletters
4. Multimedia marketing: E.g.- google ads, pay per click
5. Influencer marketing etc.

5 steps are all you need to get yourself an online school. However, though it might seem simple on the outside, it gets harder once you start digging in. As we all know, the harder the work, sweeter the prize. However, if you have any doubts, queries or need help with developing your online tutoring software, we are right here. Do message us or give us a phone call anytime!

Good luck!